Solutions to Counterwallet Login Problems

  • If you login to Counterwallet but cannot find your assets, see #1.
  • If your passphrase is not valid and you cannot log in at all, see #8.
  • If you completely forgot both your passphrase and the quick-access url, you are out of luck. There is no back door.
  • If you only have your quick-access url but forgot the password, brute force may work if the password is not too complicated. There is no open source password cracker for this purpose yet.

#1. Click the blue button in the upper right corner; “Create New Address” -> “Create Regular Address”.

If your assets do not appear.

#2. Repeat #1 several times.

If your assets still do not appear.

#3. Sign out. Log back in. Be careful to enter the passphrase correctly.

If your assets still do not appear.

#4. If you have a quick-acces URL, try logging in with it.

If your assets still do not appear.

#5 Check on Blockscan or Counterpartychain if your addresses have any history

  • If no history, try solution #6 or #7
  • If any history and balance on Blockscan/Counterpartychain while Counterwallet is empty, then the CW server is temporarily having problems. Don’t worry, just wait (or download another wallet).
  • If any history and balance is zero, then your wallet has likely been hacked. Never use this wallet again (your computer is likely compromised, so don’t use it for anything Bitcoin related).

#6 Use CounterTools to recover the passphrase. If 11 words are correct and you know the address, CounterTools will find the right passphrase. Download the Zip file, extract it, and open repairpp.html.

If your assets still do not appear.

#7. Look for potentially misspelled words, and try passphrases that you believe may the correct one. A typo such as sigh instead of sign will log you into a new, empty wallet. The full list of words is listed below.

If your cannot log in at all:

#8 Your passphrase is invalid. Use CounterTools’ auto-repair function. See #6 for how to download CounterTools.


The full list of valid passphrase words:

0: like 1: just 2: love 3: know 4: never 5: want 6: time 7: out 8: there 9: make 10: look 11: eye 12: down 13: only 14: think 15: heart 16: back 17: then 18: into 19: about 20: more 21: away 22: still 23: them 24: take 25: thing 26: even 27: through 28: long 29: always 30: world 31: too 32: friend 33: tell 34: try 35: hand 36: thought 37: over 38: here 39: other 40: need 41: smile 42: again 43: much 44: cry 45: been 46: night 47: ever 48: little 49: said 50: end 51: some 52: those 53: around 54: mind 55: people 56: girl 57: leave 58: dream 59: left 60: turn 61: myself 62: give 63: nothing 64: really 65: off 66: before 67: something 68: find 69: walk 70: wish 71: good 72: once 73: place 74: ask 75: stop 76: keep 77: watch 78: seem 79: everything 80: wait 81: got 82: yet 83: made 84: remember 85: start 86: alone 87: run 88: hope 89: maybe 90: believe 91: body 92: hate 93: after 94: close 95: talk 96: stand 97: own 98: each 99: hurt 100: help 101: home 102: god 103: soul 104: new 105: many 106: two 107: inside 108: should 109: true 110: first 111: fear 112: mean 113: better 114: play 115: another 116: gone 117: change 118: use 119: wonder 120: someone 121: hair 122: cold 123: open 124: best 125: any 126: behind 127: happen 128: water 129: dark 130: laugh 131: stay 132: forever 133: name 134: work 135: show 136: sky 137: break 138: came 139: deep 140: door 141: put 142: black 143: together 144: upon 145: happy 146: such 147: great 148: white 149: matter 150: fill 151: past 152: please 153: burn 154: cause 155: enough 156: touch 157: moment 158: soon 159: voice 160: scream 161: anything 162: stare 163: sound 164: red 165: everyone 166: hide 167: kiss 168: truth 169: death 170: beautiful 171: mine 172: blood 173: broken 174: very 175: pass 176: next 177: forget 178: tree 179: wrong 180: air 181: mother 182: understand 183: lip 184: hit 185: wall 186: memory 187: sleep 188: free 189: high 190: realize 191: school 192: might 193: skin 194: sweet 195: perfect 196: blue 197: kill 198: breath 199: dance 200: against 201: fly 202: between 203: grow 204: strong 205: under 206: listen 207: bring 208: sometimes 209: speak 210: pull 211: person 212: become 213: family 214: begin 215: ground 216: real 217: small 218: father 219: sure 220: feet 221: rest 222: young 223: finally 224: land 225: across 226: today 227: different 228: guy 229: line 230: fire 231: reason 232: reach 233: second 234: slowly 235: write 236: eat 237: smell 238: mouth 239: step 240: learn 241: three 242: floor 243: promise 244: breathe 245: darkness 246: push 247: earth 248: guess 249: save 250: song 251: above 252: along 253: both 254: color 255: house 256: almost 257: sorry 258: anymore 259: brother 260: okay 261: dear 262: game 263: fade 264: already 265: apart 266: warm 267: beauty 268: heard 269: notice 270: question 271: shine 272: began 273: piece 274: whole 275: shadow 276: secret 277: street 278: within 279: finger 280: point 281: morning 282: whisper 283: child 284: moon 285: green 286: story 287: glass 288: kid 289: silence 290: since 291: soft 292: yourself 293: empty 294: shall 295: angel 296: answer 297: baby 298: bright 299: dad 300: path 301: worry 302: hour 303: drop 304: follow 305: power 306: war 307: half 308: flow 309: heaven 310: act 311: chance 312: fact 313: least 314: tired 315: children 316: near 317: quite 318: afraid 319: rise 320: sea 321: taste 322: window 323: cover 324: nice 325: trust 326: lot 327: sad 328: cool 329: force 330: peace 331: return 332: blind 333: easy 334: ready 335: roll 336: rose 337: drive 338: held 339: music 340: beneath 341: hang 342: mom 343: paint 344: emotion 345: quiet 346: clear 347: cloud 348: few 349: pretty 350: bird 351: outside 352: paper 353: picture 354: front 355: rock 356: simple 357: anyone 358: meant 359: reality 360: road 361: sense 362: waste 363: bit 364: leaf 365: thank 366: happiness 367: meet 368: men 369: smoke 370: truly 371: decide 372: self 373: age 374: book 375: form 376: alive 377: carry 378: escape 379: damn 380: instead 381: able 382: ice 383: minute 384: throw 385: catch 386: leg 387: ring 388: course 389: goodbye 390: lead 391: poem 392: sick 393: corner 394: desire 395: known 396: problem 397: remind 398: shoulder 399: suppose 400: toward 401: wave 402: drink 403: jump 404: woman 405: pretend 406: sister 407: week 408: human 409: joy 410: crack 411: grey 412: pray 413: surprise 414: dry 415: knee 416: less 417: search 418: bleed 419: caught 420: clean 421: embrace 422: future 423: king 424: son 425: sorrow 426: chest 427: hug 428: remain 429: sat 430: worth 431: blow 432: daddy 433: final 434: parent 435: tight 436: also 437: create 438: lonely 439: safe 440: cross 441: dress 442: evil 443: silent 444: bone 445: fate 446: perhaps 447: anger 448: class 449: scar 450: snow 451: tiny 452: tonight 453: continue 454: control 455: dog 456: edge 457: mirror 458: month 459: suddenly 460: comfort 461: given 462: loud 463: quickly 464: gaze 465: plan 466: rush 467: stone 468: town 469: battle 470: ignore 471: spirit 472: stood 473: stupid 474: yours 475: brown 476: build 477: dust 478: hey 479: kept 480: pay 481: phone 482: twist 483: although 484: ball 485: beyond 486: hidden 487: nose 488: taken 489: fail 490: float 491: pure 492: somehow 493: wash 494: wrap 495: angry 496: cheek 497: creature 498: forgotten 499: heat 500: rip 501: single 502: space 503: special 504: weak 505: whatever 506: yell 507: anyway 508: blame 509: job 510: choose 511: country 512: curse 513: drift 514: echo 515: figure 516: grew 517: laughter 518: neck 519: suffer 520: worse 521: yeah 522: disappear 523: foot 524: forward 525: knife 526: mess 527: somewhere 528: stomach 529: storm 530: beg 531: idea 532: lift 533: offer 534: breeze 535: field 536: five 537: often 538: simply 539: stuck 540: win 541: allow 542: confuse 543: enjoy 544: except 545: flower 546: seek 547: strength 548: calm 549: grin 550: gun 551: heavy 552: hill 553: large 554: ocean 555: shoe 556: sigh 557: straight 558: summer 559: tongue 560: accept 561: crazy 562: everyday 563: exist 564: grass 565: mistake 566: sent 567: shut 568: surround 569: table 570: ache 571: brain 572: destroy 573: heal 574: nature 575: shout 576: sign 577: stain 578: choice 579: doubt 580: glance 581: glow 582: mountain 583: queen 584: stranger 585: throat 586: tomorrow 587: city 588: either 589: fish 590: flame 591: rather 592: shape 593: spin 594: spread 595: ash 596: distance 597: finish 598: image 599: imagine 600: important 601: nobody 602: shatter 603: warmth 604: became 605: feed 606: flesh 607: funny 608: lust 609: shirt 610: trouble 611: yellow 612: attention 613: bare 614: bite 615: money 616: protect 617: amaze 618: appear 619: born 620: choke 621: completely 622: daughter 623: fresh 624: friendship 625: gentle 626: probably 627: six 628: deserve 629: expect 630: grab 631: middle 632: nightmare 633: river 634: thousand 635: weight 636: worst 637: wound 638: barely 639: bottle 640: cream 641: regret 642: relationship 643: stick 644: test 645: crush 646: endless 647: fault 648: itself 649: rule 650: spill 651: art 652: circle 653: join 654: kick 655: mask 656: master 657: passion 658: quick 659: raise 660: smooth 661: unless 662: wander 663: actually 664: broke 665: chair 666: deal 667: favorite 668: gift 669: note 670: number 671: sweat 672: box 673: chill 674: clothes 675: lady 676: mark 677: park 678: poor 679: sadness 680: tie 681: animal 682: belong 683: brush 684: consume 685: dawn 686: forest 687: innocent 688: pen 689: pride 690: stream 691: thick 692: clay 693: complete 694: count 695: draw 696: faith 697: press 698: silver 699: struggle 700: surface 701: taught 702: teach 703: wet 704: bless 705: chase 706: climb 707: enter 708: letter 709: melt 710: metal 711: movie 712: stretch 713: swing 714: vision 715: wife 716: beside 717: crash 718: forgot 719: guide 720: haunt 721: joke 722: knock 723: plant 724: pour 725: prove 726: reveal 727: steal 728: stuff 729: trip 730: wood 731: wrist 732: bother 733: bottom 734: crawl 735: crowd 736: fix 737: forgive 738: frown 739: grace 740: loose 741: lucky 742: party 743: release 744: surely 745: survive 746: teacher 747: gently 748: grip 749: speed 750: suicide 751: travel 752: treat 753: vein 754: written 755: cage 756: chain 757: conversation 758: date 759: enemy 760: however 761: interest 762: million 763: page 764: pink 765: proud 766: sway 767: themselves 768: winter 769: church 770: cruel 771: cup 772: demon 773: experience 774: freedom 775: pair 776: pop 777: purpose 778: respect 779: shoot 780: softly 781: state 782: strange 783: bar 784: birth 785: curl 786: dirt 787: excuse 788: lord 789: lovely 790: monster 791: order 792: pack 793: pants 794: pool 795: scene 796: seven 797: shame 798: slide 799: ugly 800: among 801: blade 802: blonde 803: closet 804: creek 805: deny 806: drug 807: eternity 808: gain 809: grade 810: handle 811: key 812: linger 813: pale 814: prepare 815: swallow 816: swim 817: tremble 818: wheel 819: won 820: cast 821: cigarette 822: claim 823: college 824: direction 825: dirty 826: gather 827: ghost 828: hundred 829: loss 830: lung 831: orange 832: present 833: swear 834: swirl 835: twice 836: wild 837: bitter 838: blanket 839: doctor 840: everywhere 841: flash 842: grown 843: knowledge 844: numb 845: pressure 846: radio 847: repeat 848: ruin 849: spend 850: unknown 851: buy 852: clock 853: devil 854: early 855: false 856: fantasy 857: pound 858: precious 859: refuse 860: sheet 861: teeth 862: welcome 863: add 864: ahead 865: block 866: bury 867: caress 868: content 869: depth 870: despite 871: distant 872: marry 873: purple 874: threw 875: whenever 876: bomb 877: dull 878: easily 879: grasp 880: hospital 881: innocence 882: normal 883: receive 884: reply 885: rhyme 886: shade 887: someday 888: sword 889: toe 890: visit 891: asleep 892: bought 893: center 894: consider 895: flat 896: hero 897: history 898: ink 899: insane 900: muscle 901: mystery 902: pocket 903: reflection 904: shove 905: silently 906: smart 907: soldier 908: spot 909: stress 910: train 911: type 912: view 913: whether 914: bus 915: energy 916: explain 917: holy 918: hunger 919: inch 920: magic 921: mix 922: noise 923: nowhere 924: prayer 925: presence 926: shock 927: snap 928: spider 929: study 930: thunder 931: trail 932: admit 933: agree 934: bag 935: bang 936: bound 937: butterfly 938: cute 939: exactly 940: explode 941: familiar 942: fold 943: further 944: pierce 945: reflect 946: scent 947: selfish 948: sharp 949: sink 950: spring 951: stumble 952: universe 953: weep 954: women 955: wonderful 956: action 957: ancient 958: attempt 959: avoid 960: birthday 961: branch 962: chocolate 963: core 964: depress 965: drunk 966: especially 967: focus 968: fruit 969: honest 970: match 971: palm 972: perfectly 973: pillow 974: pity 975: poison 976: roar 977: shift 978: slightly 979: thump 980: truck 981: tune 982: twenty 983: unable 984: wipe 985: wrote 986: coat 987: constant 988: dinner 989: drove 990: egg 991: eternal 992: flight 993: flood 994: frame 995: freak 996: gasp 997: glad 998: hollow 999: motion 1000: peer 1001: plastic 1002: root 1003: screen 1004: season 1005: sting 1006: strike 1007: team 1008: unlike 1009: victim 1010: volume 1011: warn 1012: weird 1013: attack 1014: await 1015: awake 1016: built 1017: charm 1018: crave 1019: despair 1020: fought 1021: grant 1022: grief 1023: horse 1024: limit 1025: message 1026: ripple 1027: sanity 1028: scatter 1029: serve 1030: split 1031: string 1032: trick 1033: annoy 1034: blur 1035: boat 1036: brave 1037: clearly 1038: cling 1039: connect 1040: fist 1041: forth 1042: imagination 1043: iron 1044: jock 1045: judge 1046: lesson 1047: milk 1048: misery 1049: nail 1050: naked 1051: ourselves 1052: poet 1053: possible 1054: princess 1055: sail 1056: size 1057: snake 1058: society 1059: stroke 1060: torture 1061: toss 1062: trace 1063: wise 1064: bloom 1065: bullet 1066: cell 1067: check 1068: cost 1069: darling 1070: during 1071: footstep 1072: fragile 1073: hallway 1074: hardly 1075: horizon 1076: invisible 1077: journey 1078: midnight 1079: mud 1080: nod 1081: pause 1082: relax 1083: shiver 1084: sudden 1085: value 1086: youth 1087: abuse 1088: admire 1089: blink 1090: breast 1091: bruise 1092: constantly 1093: couple 1094: creep 1095: curve 1096: difference 1097: dumb 1098: emptiness 1099: gotta 1100: honor 1101: plain 1102: planet 1103: recall 1104: rub 1105: ship 1106: slam 1107: soar 1108: somebody 1109: tightly 1110: weather 1111: adore 1112: approach 1113: bond 1114: bread 1115: burst 1116: candle 1117: coffee 1118: cousin 1119: crime 1120: desert 1121: flutter 1122: frozen 1123: grand 1124: heel 1125: hello 1126: language 1127: level 1128: movement 1129: pleasure 1130: powerful 1131: random 1132: rhythm 1133: settle 1134: silly 1135: slap 1136: sort 1137: spoken 1138: steel 1139: threaten 1140: tumble 1141: upset 1142: aside 1143: awkward 1144: bee 1145: blank 1146: board 1147: button 1148: card 1149: carefully 1150: complain 1151: crap 1152: deeply 1153: discover 1154: drag 1155: dread 1156: effort 1157: entire 1158: fairy 1159: giant 1160: gotten 1161: greet 1162: illusion 1163: jeans 1164: leap 1165: liquid 1166: march 1167: mend 1168: nervous 1169: nine 1170: replace 1171: rope 1172: spine 1173: stole 1174: terror 1175: accident 1176: apple 1177: balance 1178: boom 1179: childhood 1180: collect 1181: demand 1182: depression 1183: eventually 1184: faint 1185: glare 1186: goal 1187: group 1188: honey 1189: kitchen 1190: laid 1191: limb 1192: machine 1193: mere 1194: mold 1195: murder 1196: nerve 1197: painful 1198: poetry 1199: prince 1200: rabbit 1201: shelter 1202: shore 1203: shower 1204: soothe 1205: stair 1206: steady 1207: sunlight 1208: tangle 1209: tease 1210: treasure 1211: uncle 1212: begun 1213: bliss 1214: canvas 1215: cheer 1216: claw 1217: clutch 1218: commit 1219: crimson 1220: crystal 1221: delight 1222: doll 1223: existence 1224: express 1225: fog 1226: football 1227: gay 1228: goose 1229: guard 1230: hatred 1231: illuminate 1232: mass 1233: math 1234: mourn 1235: rich 1236: rough 1237: skip 1238: stir 1239: student 1240: style 1241: support 1242: thorn 1243: tough 1244: yard 1245: yearn 1246: yesterday 1247: advice 1248: appreciate 1249: autumn 1250: bank 1251: beam 1252: bowl 1253: capture 1254: carve 1255: collapse 1256: confusion 1257: creation 1258: dove 1259: feather 1260: girlfriend 1261: glory 1262: government 1263: harsh 1264: hop 1265: inner 1266: loser 1267: moonlight 1268: neighbor 1269: neither 1270: peach 1271: pig 1272: praise 1273: screw 1274: shield 1275: shimmer 1276: sneak 1277: stab 1278: subject 1279: throughout 1280: thrown 1281: tower 1282: twirl 1283: wow 1284: army 1285: arrive 1286: bathroom 1287: bump 1288: cease 1289: cookie 1290: couch 1291: courage 1292: dim 1293: guilt 1294: howl 1295: hum 1296: husband 1297: insult 1298: led 1299: lunch 1300: mock 1301: mostly 1302: natural 1303: nearly 1304: needle 1305: nerd 1306: peaceful 1307: perfection 1308: pile 1309: price 1310: remove 1311: roam 1312: sanctuary 1313: serious 1314: shiny 1315: shook 1316: sob 1317: stolen 1318: tap 1319: vain 1320: void 1321: warrior 1322: wrinkle 1323: affection 1324: apologize 1325: blossom 1326: bounce 1327: bridge 1328: cheap 1329: crumble 1330: decision 1331: descend 1332: desperately 1333: dig 1334: dot 1335: flip 1336: frighten 1337: heartbeat 1338: huge 1339: lazy 1340: lick 1341: odd 1342: opinion 1343: process 1344: puzzle 1345: quietly 1346: retreat 1347: score 1348: sentence 1349: separate 1350: situation 1351: skill 1352: soak 1353: square 1354: stray 1355: taint 1356: task 1357: tide 1358: underneath 1359: veil 1360: whistle 1361: anywhere 1362: bedroom 1363: bid 1364: bloody 1365: burden 1366: careful 1367: compare 1368: concern 1369: curtain 1370: decay 1371: defeat 1372: describe 1373: double 1374: dreamer 1375: driver 1376: dwell 1377: evening 1378: flare 1379: flicker 1380: grandma 1381: guitar 1382: harm 1383: horrible 1384: hungry 1385: indeed 1386: lace 1387: melody 1388: monkey 1389: nation 1390: object 1391: obviously 1392: rainbow 1393: salt 1394: scratch 1395: shown 1396: shy 1397: stage 1398: stun 1399: third 1400: tickle 1401: useless 1402: weakness 1403: worship 1404: worthless 1405: afternoon 1406: beard 1407: boyfriend 1408: bubble 1409: busy 1410: certain 1411: chin 1412: concrete 1413: desk 1414: diamond 1415: doom 1416: drawn 1417: due 1418: felicity 1419: freeze 1420: frost 1421: garden 1422: glide 1423: harmony 1424: hopefully 1425: hunt 1426: jealous 1427: lightning 1428: mama 1429: mercy 1430: peel 1431: physical 1432: position 1433: pulse 1434: punch 1435: quit 1436: rant 1437: respond 1438: salty 1439: sane 1440: satisfy 1441: savior 1442: sheep 1443: slept 1444: social 1445: sport 1446: tuck 1447: utter 1448: valley 1449: wolf 1450: aim 1451: alas 1452: alter 1453: arrow 1454: awaken 1455: beaten 1456: belief 1457: brand 1458: ceiling 1459: cheese 1460: clue 1461: confidence 1462: connection 1463: daily 1464: disguise 1465: eager 1466: erase 1467: essence 1468: everytime 1469: expression 1470: fan 1471: flag 1472: flirt 1473: foul 1474: fur 1475: giggle 1476: glorious 1477: ignorance 1478: law 1479: lifeless 1480: measure 1481: mighty 1482: muse 1483: north 1484: opposite 1485: paradise 1486: patience 1487: patient 1488: pencil 1489: petal 1490: plate 1491: ponder 1492: possibly 1493: practice 1494: slice 1495: spell 1496: stock 1497: strife 1498: strip 1499: suffocate 1500: suit 1501: tender 1502: tool 1503: trade 1504: velvet 1505: verse 1506: waist 1507: witch 1508: aunt 1509: bench 1510: bold 1511: cap 1512: certainly 1513: click 1514: companion 1515: creator 1516: dart 1517: delicate 1518: determine 1519: dish 1520: dragon 1521: drama 1522: drum 1523: dude 1524: everybody 1525: feast 1526: forehead 1527: former 1528: fright 1529: fully 1530: gas 1531: hook 1532: hurl 1533: invite 1534: juice 1535: manage 1536: moral 1537: possess 1538: raw 1539: rebel 1540: royal 1541: scale 1542: scary 1543: several 1544: slight 1545: stubborn 1546: swell 1547: talent 1548: tea 1549: terrible 1550: thread 1551: torment 1552: trickle 1553: usually 1554: vast 1555: violence 1556: weave 1557: acid 1558: agony 1559: ashamed 1560: awe 1561: belly 1562: blend 1563: blush 1564: character 1565: cheat 1566: common 1567: company 1568: coward 1569: creak 1570: danger 1571: deadly 1572: defense 1573: define 1574: depend 1575: desperate 1576: destination 1577: dew 1578: duck 1579: dusty 1580: embarrass 1581: engine 1582: example 1583: explore 1584: foe 1585: freely 1586: frustrate 1587: generation 1588: glove 1589: guilty 1590: health 1591: hurry 1592: idiot 1593: impossible 1594: inhale 1595: jaw 1596: kingdom 1597: mention 1598: mist 1599: moan 1600: mumble 1601: mutter 1602: observe 1603: ode 1604: pathetic 1605: pattern 1606: pie 1607: prefer 1608: puff 1609: rape 1610: rare 1611: revenge 1612: rude 1613: scrape 1614: spiral 1615: squeeze 1616: strain 1617: sunset 1618: suspend 1619: sympathy 1620: thigh 1621: throne 1622: total 1623: unseen 1624: weapon 1625: weary

Now I have done #5 Check on Blockscan or Counterpartychain if your addresses have any history.
and find my addresses have some history in correct.
How can I do the next step?
thanks!

I have created several new address,but also can’t find my XCP in wallet. I remember the address which I sent XCP to wallet ago.How can I do the next step?

#1. Click the blue button in the upper right corner; “Create New Address” -> “Create Regular Address”.

If your assets do not appear.

#2. Repeat #1 several times.

If your assets still do not appear.

#3. Sign out. Log back in. Be careful to enter the passphrase correctly.

If your assets still do not appear.

#4. If you have a quick-acces URL, try logging in with it.

If your assets still do not appear.

#5 Check on Blockscan or Counterpartychain if your addresses have any history

If any history and balance on Blockscan/Counterpartychain while Counterwallet is empty, then the CW server is temporarily having problems. Don’t worry, just wait

Sorry ,I have done from step 1 to step 5 ,and find any history and balance on BLOCKSCAN while wallet is empty. How can I DO? Just waiting? Is there any mathed ?