Transfered BTC from another BTC and it never showed

Hello my name is Jason Alex On August the 17th I bought 597.00 USD in Bitcoin by the time I transferred it from a bitcoin atm to this transaction so it started at Indiesquare and then I sent it to you but it never showed up and to this bitcoin address 1 the funds never arrived from the first wallet which was through indiesquare and then I tried to send it to counterwallet. I can see that the transaction is still just sitting there in limbo with 0.11870246 can you please me transfer it to this bitcoin address address I thank you in advance and please send this to anyone that can help.
Jason Alex