Xcp lost after selling pepecash for xcp


i have sold pepecash for xcp in the counterwallet.
The exchange went trough, half of my pepecash is gone as planned. however, i did not receive xcp.

I see the sell orders have completed though. but on the counterparty block explorer there is nothing to see,.

anyone got an idea?

How did you go with this, as i am having the same issue.