Why can I not use my XCP on my account to create a new Token?

hello, i can not use my XCP on my wallet, its already loaded but, I can not create a new token because i got a window with the text : I dont have enough BTC for the transaction, actually I do, so what should I do ?
thanks in advance

Perhaps try issuing the asset with a wallet other than counterwallet.io

Try https://freewallet.io or https://wallet.indiesquare.me/