Waiting card on counterwallet

Hello.
Yesterday I sent 252 Bcy (transaction ID 443418c3546633f812ec772c227ea9477cc540bfd0b6c5ebd9c415ae0afa31d2)
I bought 3 cards on swapbot public merchant but after 18 hours I don’t received any cards)
Whay can I do?
Thank you and best regards