SCJX wallet can someone help with this please

How can I get my SCJX wallet to show up in my counterwallet. I have converted 1 ETH to SCJX and nothing showed up in my wallet. I used ShapeShift.

If they didn’t send you SJCX, you couldn’t see them in your wallet.
Paste the transaction URL (if it exists) or contact ShapeShift for help.