Poloniex send SJCX (Status: COMPLETE), but the money is not received

We’ll do nothing, since that transaction doesn’t exist:

As I mentioned in here:

If no transaction happened, we shouldn’t be surprised that the tokens haven’t arrived. And by the way status COMPLETE doesn’t mean that it’s complete. It’s complete when the blockchain says it’s complete (6 confirmations + a link to a blockchain explorer would be a good way to claim that).

Troubleshooting steps can be found in Counterwallet FAQs.