No deposit of my BTC funds on counterwallet

Support
1

Hello,

My BTC withdrawal to counterwallet doesn’t appear on the wallet! The withdrawal has been processsed but the funds aren’t on counterwallet!

2

If you want support, you need to give details that can be used to help resolve your issue.

Paste your transaction hash here

3

here the transaction:

4f89e472345b1f8dc5f8734a59a99904ad9aa6fa5e6741cadd084718180801a5

4

It appears you sent 0.01 BTC to 1BrS46Q9apzLGFezw3FcnFVPtcFBvkzdH3

That address contains the 0.01 BTC balance which you can confirm at :
https://www.blocktrail.com/BTC/address/1BrS46Q9apzLGFezw3FcnFVPtcFBvkzdH3

Now if I understand you correctly, your saying your BTC balance shows as 0 in counterwallet.

Can you please do the following :

  1. Login to counterwallet using the 12-word passphrase you were instructed to write down
  2. Verify that address 1BrS46Q9apzLGFezw3FcnFVPtcFBvkzdH3 is displayed in your wallet on counterwallet.
  3. Please take a screenshot of your browser which includes :
    a. the address 1BrS46Q9apzLGFezw3FcnFVPtcFBvkzdH3
    b. showing a balance of 0 BTC

I would like a screenshot in order to confirm that your logged into the wallet with no balance showing, and that there is indeed an issue. :slight_smile: