Withdraw without MEMO TAG

Dear Counterparty support

I just made withdraw XCP to my DEXTRADE account but i did not fill TAG MEMO. Original counterparty wallet does not have this field. I contacted DEXTRADE support, send them screenshots of operation but they asked to counterparty support contact them (so that they provide us with all the information about your deposit to us). Please contact them about this transaction. exact amount is 275.2029 XCP.
this is operation details.

and this is my wallet 1DGK45tsuYCRHd3UzgoCfzPiPhjUW7DS3J

MEMO (TAG) 4636216360

If you need more information i can provide.

Thanks. Andrey.