I sent some gems from getgems android app and didn't receive

Support
#1

I sent 170 Gems to this address 1Hy4kJ9K6hSBY994kZNBfQQm6ioBMicKyQ from getgems android app but didn’t received them yet. What should i do now?

#2

https://www.blocktrail.com/BTC/address/1Hy4kJ9K6hSBY994kZNBfQQm6ioBMicKyQ

See above link… it indicates the address you think you sent 170 GEMs to is a new address with 0 transactions.

That is to say, there ARE NOT 170 Gems in the address like you think.

Since your issue is with GetGemz, I would suggest you pose your question to the GetGemz developers by creating a support ticket at https://getgems.zendesk.com/hc/en-us