Did not get my xcp!

Support
1

hello i used the footbalcoin wallet to sell 1000 XFCCOIN for 14.15 XCP.My XFCCOIN is gone from my wallet but i did not get the 14.15 XCP.
Can anybody help me with that???
Please i need help!
Thank you

2

I guess it just takes time until the XCP transaction is completed on the bitcoin blockchain.
Or if the transaction fails in the end then your XFCcoin - which are now in escrow - should come back. If you post or send me your public counterwallet address then I can check at xchain.io which transactions are pending.

3

1QGgoy6A628cHAqoTcRoNpFrBqrpEKEr3u

please check for me!Thank you!

4

Looks like the order is still open https://xchain.io/tx/1327233 so your 1000 XFCCOIN are hold in escrow. I don’t know if it still gets completed or someone else will complete the order. But if you cancel the order then you get your 1000 xfccoin back.

5

can you please tell me how to cancel the tranzaction please.i am lost!
thank you so much

6

Your open order should be listed in Counterwallet ->Exchange->Open orders
There you can cancel it.

7

thank you lots!!!