# Trouble logging in to CP Wallet site? **URL:** \ **Category:** Support\ **Created:** [May 7, 2021, 4:19pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119 "2021-05-07T16:19:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Dealithium](https://avatars.discourse-cdn.com/v4/letter/d/90ced4/32.png) [@Dealithium](https://forums.counterparty.io/u/Dealithium)\ **Post date:** [May 7, 2021, 4:19pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119/1 "2021-05-07T16:19:51Z")
I have counter party assets in a wallet which I can only reach to do dispensers at the [https://wallet.counterwallet.io/#](https://wallet.counterwallet.io/#) site in my browser. For the last two days this is all I get a never opening wallet online. It never opens for me anymore. I would like to get another means to hold and dispense my tokens if that is possible and recover all my tokens and upgrade another asset too. BUT I CAN’T get into the wallet to do anything including load any BTC needed to pay for asset upgrades. I have had failure after failure trying to upgrade and pay $5 bitcoin when the servers says it can not reach the wallet. My email is [Faith@penn.com](mailto:Faith@penn.com) can someone help me ? ![CPWalletLooksLikeThis](https://canada1.discourse-cdn.com/flex004/uploads/counterpartytalk/original/2X/8/864ac143e05ac4cf55ddcd32f6af0fb4d4f66856.jpeg) ![ordersenderror](https://canada1.discourse-cdn.com/flex004/uploads/counterpartytalk/original/2X/c/c4a2b47734394d27420fe0733ed09da2347087cd.jpeg) ---
**Author:** ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)\ **Post date:** [May 8, 2021, 4:07pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119/2 "2021-05-08T16:07:12Z")
Try using [freewallet.io](http://freewallet.io) DESKTOP wallet as that is the most up to date wallet which supports all the current features of Counterparty (Dex, sweep, mpma, dispensers, etc) ---
**Author:** ![Dealithium](https://avatars.discourse-cdn.com/v4/letter/d/90ced4/32.png) [@Dealithium](https://forums.counterparty.io/u/Dealithium)\ **Post date:** [May 8, 2021, 7:16pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119/3 "2021-05-08T19:16:29Z")
been there did that, still won’t load the wallet in any browser except one moble wallet extension. And from that wallet no dispensers … ---
**Author:** ![Dealithium](https://avatars.discourse-cdn.com/v4/letter/d/90ced4/32.png) [@Dealithium](https://forums.counterparty.io/u/Dealithium)\ **Post date:** [May 8, 2021, 7:32pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119/4 "2021-05-08T19:32:21Z")
Had to change wallet servers about 20 times , then it finally worked. ---
**Author:** ![Dealithium](https://avatars.discourse-cdn.com/v4/letter/d/90ced4/32.png) [@Dealithium](https://forums.counterparty.io/u/Dealithium)\ **Post date:** [May 8, 2021, 9:43pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119/5 "2021-05-08T21:43:19Z")
Now this … ![walletclosed_p](https://canada1.discourse-cdn.com/flex004/uploads/counterpartytalk/original/2X/c/c3b5da3ded691752c4575890c78120fe0aefd832.jpeg) ---
**Author:** ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)\ **Post date:** [May 10, 2021, 5:24pm UTC](https://forums.counterparty.io/t/trouble-logging-in-to-cp-wallet-site/6119/6 "2021-05-10T17:24:17Z")
[Counterwallet.io](http://Counterwallet.io) servers are old/outdated… you should be using [Freewallet.io](http://Freewallet.io) DESKTOP wallet… You will continue to have issues with [counterwallet.io](http://counterwallet.io)… so no need to keep trying to use it an posting everytime you have an issue here. If you download [freewallet.io](http://freewallet.io) DESKTOP wallet (read that, DESKTOP, not mobile), then you should be able to load up your 12-word passphrase that you enter into [counterwallet.io](http://counterwallet.io) and have the wallet access the exact same addresess as in [counterwallet.io](http://counterwallet.io)