# Swarm and access to counterwallet **URL:** \ **Category:** Counterwallet\ **Created:** [June 12, 2016, 10:28am UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124 "2016-06-12T10:28:07Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![chipmunk](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chipmunk](https://forums.counterparty.io/u/chipmunk)\ **Post date:** [June 12, 2016, 10:28am UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/1 "2016-06-12T10:28:07Z")
I had a counterwallet with swarm coins in it however I can no longer access this wallet. Can anyone offer any advice as to how I can get access to it? ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [June 12, 2016, 3:40pm UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/2 "2016-06-12T15:40:15Z")
> [@I lost (forgot) my Counterwallet pass-phrase, can you help me recover (reset, restore) it?](https://forums.counterparty.io/t/i-lost-forgot-my-counterwallet-pass-phrase-can-you-help-me-recover-reset-restore-it/1226/1): > > We are sorry, but unfortunately that is impossible because Counterwallet servers never know your password (even when it’s generated - it is generated client-side, and it is never sent to Counterwallet servers). For a while now we’ve been warning our users that the pass-phrase cannot be reset or recovered and everyone must indicate (the screenshot) that they made a paper or other secure backup of their pass-phrase and that is most we can do. As a reminder, here’s a screenshot of the reminder th… ---
**Author:** ![chipmunk](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chipmunk](https://forums.counterparty.io/u/chipmunk)\ **Post date:** [June 12, 2016, 3:55pm UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/3 "2016-06-12T15:55:33Z")
Thanks but I haven’t forgotten my passphrase - I have that accurately recorded in several places. The problem is that when I enter the passphrase on the counterwallet page it asks me to accept the terms (which I do) and then hangs. I wondered whether it was because Swarm had removed my digital currency and locked my account? I can’t find anything online about them anymore and they are not answering my emails. ---
**Author:** ![chipmunk](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chipmunk](https://forums.counterparty.io/u/chipmunk)\ **Post date:** [June 12, 2016, 3:56pm UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/4 "2016-06-12T15:56:52Z")
Would SWARM have had access to my account? ---
**Author:** ![JPJA](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jpja/32/1324_2.png) [@JPJA](https://forums.counterparty.io/u/JPJA)\ **Post date:** [June 13, 2016, 7:23am UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/5 "2016-06-13T07:23:23Z")
> [@chipmunk](#): > > The problem is that when I enter the passphrase on the counterwallet page it asks me to accept the terms (which I do) and then hangs. Which browser do you use? Have you tried with another browser? ---
**Author:** ![chipmunk](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@chipmunk](https://forums.counterparty.io/u/chipmunk)\ **Post date:** [June 13, 2016, 8:00am UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/6 "2016-06-13T08:00:09Z")
Thank you. I was using Edge and it just hung - I tried IE now and it prompted for Chrome, Firefox or Safari. I tried Chrome and it worked fine. Do you know how one would go about trading SWARM coins? I appreciate they are pretty low value however I can’t find an exchange that deals in them. Thanks for you help ---
**Author:** ![JPJA](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jpja/32/1324_2.png) [@JPJA](https://forums.counterparty.io/u/JPJA)\ **Post date:** [June 13, 2016, 12:34pm UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/7 "2016-06-13T12:34:41Z")
[https://poloniex.com/exchange#btc\_swarm](https://poloniex.com/exchange#btc_swarm) ---
**Author:** ![Savchella](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@Savchella](https://forums.counterparty.io/u/Savchella)\ **Post date:** [July 11, 2018, 8:49pm UTC](https://forums.counterparty.io/t/swarm-and-access-to-counterwallet/2124/8 "2018-07-11T20:49:43Z")
Hanging currency on the exchange [https://poloniex.com](https://poloniex.com) SWARM, what to do?