# Sign in problem

**URL:** <https://forums.counterparty.io/t/sign-in-problem/3163>\
**Category:** Counterwallet\
**Created:** [June 11, 2017, 6:17am UTC](https://forums.counterparty.io/t/sign-in-problem/3163 "2017-06-11T06:17:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![soomro](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@soomro](https://forums.counterparty.io/u/soomro)\
**Post date:** [June 11, 2017, 6:17am UTC](https://forums.counterparty.io/t/sign-in-problem/3163/1 "2017-06-11T06:17:56Z")

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Hi… I am trying with 12 words phrase , but not able to sign in my wallet… can anyone help me

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**Author:** ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)\
**Post date:** [June 13, 2017, 1:21am UTC](https://forums.counterparty.io/t/sign-in-problem/3163/2 "2017-06-13T01:21:53Z")

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are you getting an error message? where are you trying to login? Post more details

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**Author:** ![hvjunk](https://avatars.discourse-cdn.com/v4/letter/h/e274bd/32.png) [@hvjunk](https://forums.counterparty.io/u/hvjunk)\
**Post date:** [June 13, 2017, 7:45pm UTC](https://forums.counterparty.io/t/sign-in-problem/3163/3 "2017-06-13T19:45:19Z")

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I’ve just created an account, and trying to login, I get… well… I can’t even press the “open wallet” button, stay greyed out on Safari & Firefox, using both the 12 word, and the URL/quick access password…

MacOS 10.12

PS: Why isn’t Iridium (Chromium based) supported???