# Problem with transaction

**URL:** <https://forums.counterparty.io/t/problem-with-transaction/2411>\
**Category:** Support\
**Created:** [October 20, 2016, 12:13am UTC](https://forums.counterparty.io/t/problem-with-transaction/2411 "2016-10-20T00:13:42Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Lora\_Anderson](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/lora_anderson/32/572_2.png) [@Lora\_Anderson](https://forums.counterparty.io/u/Lora_Anderson)\
**Post date:** [October 20, 2016, 12:13am UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/1 "2016-10-20T00:13:42Z")

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hello  
I need help I send  
7cc324308622016/09/21 08:35:58 PM +02:00My Address 19Pafkw7ZFjB2sPFNSemAetimurpaKxn6w #1Send Send of 110 BITCRYSTALS to1NLGVWHK9mHmKaAGJ7sEnXrWUUYgf6pHLa

but never arrived to this address I got message Unable to decode output address  
but not back to my addres can you help and check?

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**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\
**Post date:** [October 20, 2016, 4:51am UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/2 "2016-10-20T04:51:28Z")

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Who told you the tokens never arrived?

The blockchain seems to disagree.  
[http://blockscan.com/txInfo/11998345](http://blockscan.com/txInfo/11998345)

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**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\
**Post date:** [October 21, 2016, 12:33pm UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/4 "2016-10-21T12:33:33Z")

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I already provided the link, above.

 ![](https://canada1.discourse-cdn.com/flex004/uploads/counterpartytalk/original/1X/5651f78a13615d12f00d3efa74caef7785cb7725.png)

> but never arrived to this address

False.

[http://blockscan.com/address?q=1NLGVWHK9mHmKaAGJ7sEnXrWUUYgf6pHLa+](http://blockscan.com/address?q=1NLGVWHK9mHmKaAGJ7sEnXrWUUYgf6pHLa+)

And CLI output:

```auto
$ counterparty-client balances 1NLGVWHK9mHmKaAGJ7sEnXrWUUYgf6pHLa
[2016-10-21 17:41:52][INFO] Running v1.1.2 of counterparty-client.

Balances
+-------------+--------+
| Asset | Amount |
+-------------+--------+
| BITCRYSTALS | 110.0 |
| BTC | 0 |
+-------------+--------+

```

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<div class="post-metadata">

**Author:** ![Lora\_Anderson](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/lora_anderson/32/572_2.png) [@Lora\_Anderson](https://forums.counterparty.io/u/Lora_Anderson)\
**Post date:** [December 7, 2016, 12:39pm UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/6 "2016-12-07T12:39:15Z")

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Hello  
Can you check now my address  
1NLGVWHK9mHmKaAGJ7sEnXrWUUYgf6pHLa  
Now I have  
BITCRYSTALS - 110  
KARMATOKEN - 511  
PROTONEXIUM - 0.55

But you know what is problem ,that is Bitcoin address from Dragon’s tale  
That is not counterwallet address,OMG Token still come,what I do?  
Can you somehow send that tokens to my real counterwallet address 19Pafkw7ZFjB2sPFNSemAetimurpaKxn6w …Please help  
I m owner of both address

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<div class="post-metadata">

**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\
**Post date:** [December 24, 2016, 12:01pm UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/7 "2016-12-24T12:01:08Z")

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If you mistakenly sent a Counterparty asset to a bitcoin address you have the private key to, you can sweep that address from Counterwallet.

> [@How can I recover my issued asset (e.g. SJCX) that I mistakenly sent from Counterwallet address (e.g. SJCX) to a BTC address?](https://forums.counterparty.io/t/how-can-i-recover-my-issued-asset-e-g-sjcx-that-i-mistakenly-sent-from-counterwallet-address-e-g-sjcx-to-a-btc-address/1554):
>
> I noticed that I mistakenly sent out from my Counterwallet 10,012.91 SJCX and 0.41375433 XCP (Source 1577tKstdc5u9UFcG85CV8YsNArJhBMkuy , ( [https://counterpartychain.io/address/1577tKstdc5u9UFcG85CV8YsNArJhBMkuy](https://counterpartychain.io/address/1577tKstdc5u9UFcG85CV8YsNArJhBMkuy) ) to BTC 1MW4ZundALRhcN3iryXARsUub1LvnyAqGB address in AUGUR system ( [http://blockscan.com/address?q=1MW4ZundALRhcN3iryXARsUub1LvnyAqGB](http://blockscan.com/address?q=1MW4ZundALRhcN3iryXARsUub1LvnyAqGB) ). I realized that I had to first swap cryptocurrency SJCX and XCP exchange to BTC and then send to BTC address 1MW4ZundALRhcN3iryXARsUub1LvnyAqGB in t…

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**Author:** ![Counterrunner](https://avatars.discourse-cdn.com/v4/letter/c/e36b37/32.png) [@Counterrunner](https://forums.counterparty.io/u/Counterrunner)\
**Post date:** [April 24, 2017, 3:15pm UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/8 "2017-04-24T15:15:18Z")

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Hi

How can i sweep the address . Please can you explain steps.

thanks

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<div class="post-metadata">

**Author:** ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)\
**Post date:** [April 24, 2017, 5:36pm UTC](https://forums.counterparty.io/t/problem-with-transaction/2411/9 "2017-04-24T17:36:39Z")

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Try watching this video. [https://www.youtube.com/watch?v=s0DS06A7O64](https://www.youtube.com/watch?v=s0DS06A7O64)

Basically you just put in the private key of the address you want to sweep, and then you select the address in counterwallet that you want to sweep the funds to.