# Need info for Binace support

**URL:** <https://forums.counterparty.io/t/need-info-for-binace-support/5077>\
**Category:** Support\
**Created:** [October 4, 2018, 7:14am UTC](https://forums.counterparty.io/t/need-info-for-binace-support/5077 "2018-10-04T07:14:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Paul-san](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@Paul-san](https://forums.counterparty.io/u/Paul-san)\
**Post date:** [October 4, 2018, 7:14am UTC](https://forums.counterparty.io/t/need-info-for-binace-support/5077/1 "2018-10-04T07:14:56Z")

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Binance support needs info below to help them locate my HLTH coin funds, Paul Driskell

![Avatar](https://support.binance.com/system/photos/3600/6541/5552/%E5%B7%A5%E5%8D%95%E5%A4%B4%E5%83%8F.jpg)

CS Laurel

- 10 hours ago

Hello,

Thanks for reaching out.We are not able to locate the TXID ,please kindly provide us the website URL of the TXID for us to check.

Thank you for your understanding.Look forward to your reply.

Best Regards,  
Binance Support Team

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**Author:** ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)\
**Post date:** [October 4, 2018, 2:25pm UTC](https://forums.counterparty.io/t/need-info-for-binace-support/5077/2 "2018-10-04T14:25:37Z")

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It appears your question has already been answered here

> [@My HLTH coin are in my wallet , not showing up in the balance box](https://forums.counterparty.io/t/my-hlth-coin-are-in-my-wallet-not-showing-up-in-the-balance-box/5067/4):
>
> At the binance wallet shows the coins are still there. So it was not delivered back from binance. [https://xchain.io/address/14qx9KJkS7GRMMvLDjQf6GjgdHzT29wcNw](https://xchain.io/address/14qx9KJkS7GRMMvLDjQf6GjgdHzT29wcNw)