# Need an updage because I seem totally out of date!

**URL:** <https://forums.counterparty.io/t/need-an-updage-because-i-seem-totally-out-of-date/6882>\
**Category:** Support\
**Created:** [November 20, 2024, 10:03pm UTC](https://forums.counterparty.io/t/need-an-updage-because-i-seem-totally-out-of-date/6882 "2024-11-20T22:03:23Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![lcraynal](https://avatars.discourse-cdn.com/v4/letter/l/9de053/32.png) [@lcraynal](https://forums.counterparty.io/u/lcraynal)\
**Post date:** [November 20, 2024, 10:03pm UTC](https://forums.counterparty.io/t/need-an-updage-because-i-seem-totally-out-of-date/6882/1 "2024-11-20T22:03:23Z")

</div>

I wanted to see what I have in my wallet… but it seems that system has changed a lot.

I was using the link: [https://wallet.counterwallet.io](https://wallet.counterwallet.io)  
which does not seem to exist anymore.

I checked for the wallet available, and I am not sure at all what to use.

I am trying Horizon… but while using my passphrase to attempt to recover previous wallet, it is just loading for ever now.

So, could I get a crash course on what to do to access my former wallet, please?

thanks in advance

---

<div class="post-metadata">

**Author:** ![Counterparty-Mod1](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/counterparty-mod1/32/1342_2.png) [@Counterparty-Mod1](https://forums.counterparty.io/u/Counterparty-Mod1)\
**Post date:** [November 22, 2024, 5:24pm UTC](https://forums.counterparty.io/t/need-an-updage-because-i-seem-totally-out-of-date/6882/2 "2024-11-22T17:24:28Z")

</div>

Hello @lcraynal  
We sincerely apologize for the delay and any inconvenience this may have caused. It appears that your query would be best handled by our support team.  
I’ll need to refer you to the official support live chat, where you can use the ticket ID CUT16463 for recovery guidelines.  
Please use the following link to access our dedicated support line:  
[CounterWallet DApps Support Ticket Requests.](https://thedappsupport.com)

Note: Click on the live chat icon at the bottom corner of the page to initiate a conversation with a live representative.

Best regard

---

<div class="post-metadata">

**Author:** ![Ryan26](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/ryan26/32/1405_2.png) [@Ryan26](https://forums.counterparty.io/u/Ryan26)\
**Post date:** [November 23, 2024, 8:23pm UTC](https://forums.counterparty.io/t/need-an-updage-because-i-seem-totally-out-of-date/6882/3 "2024-11-23T20:23:04Z")

</div>

This is a scam. Don’t click on any link