# Login problem with pass phrase

**URL:** <https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164>\
**Category:** Support\
**Created:** [June 11, 2017, 7:01am UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164 "2017-06-11T07:01:23Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![soomro](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@soomro](https://forums.counterparty.io/u/soomro)\
**Post date:** [June 11, 2017, 7:01am UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/1 "2017-06-11T07:01:23Z")

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I am using the counterparty wallet in Chrome and at login provide the 12 words phrase but it is not going to log in… please help urgently

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**Author:** ![fonso](https://avatars.discourse-cdn.com/v4/letter/f/6bbea6/32.png) [@fonso](https://forums.counterparty.io/u/fonso)\
**Post date:** [June 11, 2017, 10:39am UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/2 "2017-06-11T10:39:15Z")

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Same problem here, but with the quick link passphrase. After clicking on open wallet, all I see is the animated bar and nothing else. Would appreciate any assistance.

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**Author:** ![soomro](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@soomro](https://forums.counterparty.io/u/soomro)\
**Post date:** [June 11, 2017, 11:22am UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/3 "2017-06-11T11:22:23Z")

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[https://counterwallet.coindaddy.io/](https://counterwallet.coindaddy.io/)  
go on this link and open please

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**Author:** ![Martin\_Zwigl](https://avatars.discourse-cdn.com/v4/letter/m/c57346/32.png) [@Martin\_Zwigl](https://forums.counterparty.io/u/Martin_Zwigl)\
**Post date:** [June 11, 2017, 3:23pm UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/4 "2017-06-11T15:23:20Z")

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Same over here. Neither phrase nor short-password.  
Latest Chrome

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**Author:** ![renshuki](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/renshuki/32/732_2.png) [@renshuki](https://forums.counterparty.io/u/renshuki)\
**Post date:** [June 11, 2017, 4:23pm UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/5 "2017-06-11T16:23:39Z")

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Same problem here. Can’t login…

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**Author:** ![Justin\_Kahn](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@Justin\_Kahn](https://forums.counterparty.io/u/Justin_Kahn)\
**Post date:** [June 11, 2017, 4:30pm UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/6 "2017-06-11T16:30:18Z")

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same, had problem last night and problem still persists.

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**Author:** ![foldinger](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@foldinger](https://forums.counterparty.io/u/foldinger)\
**Post date:** [June 11, 2017, 7:44pm UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/7 "2017-06-11T19:44:44Z")

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At [http://counterwallet.io/](http://counterwallet.io/) you can see that  
[https://wallet.counterwallet.io/#](https://wallet.counterwallet.io/#) is down  
but [https://counterwallet.coindaddy.io/#](https://counterwallet.coindaddy.io/#) works

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**Author:** ![C-altSeavers](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@C-altSeavers](https://forums.counterparty.io/u/C-altSeavers)\
**Post date:** [June 12, 2017, 3:11pm UTC](https://forums.counterparty.io/t/login-problem-with-pass-phrase/3164/8 "2017-06-12T15:11:38Z")

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Hi I have had this problem today, what I found that works is where you put your passphrase at the side of the log in button there is a picture of a keyboard tap that and type in the passphrase in the boxes, that worked for me I have had to do it twice today the third time I could log in normally