Inaccurate Wallet Balance [SOLVED]

Support
1

First… I’ve been trying to send a private support request for over an hour from three different browsers and every time it say PM can’t be sent because topic can’t be blank, which it isn’t. So here is my problem in public forum:

There are 3 transactions in the History of my counterwallet account. Two of the transactions are not reflected in the total shown in the wallet for SJCX. This is the address all three transactions were sent to:

131tbeVRBobdHgPSzSfQNFqbEWtAHbn1be

Amounts were:
700.00
2890.00
6410.00

They were all sent from Poloniex exchange, here is the data on the two missing ones:
a270462793da0b9056ae620c16edc186f708cc30a4968f027e6f7d089abaf7ca
3c0246323b410f13508936e8aff4f13a46977c4c244297c6eae2f5da50467ef2

I have checked with Poloniex and they confirmed transactions are on the blockchain.

Thank you

2

Seems to be fine now. Thank you!

3

They don’t have to confirm the transactions for you.
If someone sent you something, you can always check by yourself.
For example, here:
http://blockscan.com/address/131tbeVRBobdHgPSzSfQNFqbEWtAHbn1be
If you didn’t receive it within couple of hours, either they didn’t send, or the transaction failed to “go through” (get confirmed).