# I can't open a support ticket ... i have a passphrase please help me access my account

**URL:** <https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374>\
**Category:** Support\
**Created:** [August 1, 2015, 10:56am UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374 "2015-08-01T10:56:33Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![FoldingCoin](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/foldingcoin/32/218_2.png) [@FoldingCoin](https://forums.counterparty.io/u/FoldingCoin)\
**Post date:** [August 1, 2015, 5:12pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/8 "2015-08-01T17:12:03Z")

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ok, now i am caught up. The known bug is that sometimes your assets will not be useable for up to 2 days after you create them. It is an annoying bug and here is the thread in which this is discussed:

> [@Newly Created Asset Not Visible In CounterWallet](https://forums.counterparty.io/t/newly-created-asset-not-visible-in-counterwallet/1123):
>
> A few days ago I created an asset in counterwallet. The asset shows up in my LTB Companion browser plugin wallet but not in counterwallet. I’m able to send it from the LTB Companion wallet just fine but I need the controls available in the counterwallet. Has this happened to anyone else? Is there a solution available for this?

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_[View the full topic](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374)._