# I can't open a support ticket ... i have a passphrase please help me access my account
**URL:** https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374
**Category:** Support
**Created:** [August 1, 2015, 10:56am UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374 "2015-08-01T10:56:33Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 1, 2015, 10:56am UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/1 "2015-08-01T10:56:33Z")
I’m getting an error message when i try to log in 32000 or something and i never loads can i use the passphrase to import my funds to a different account
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 1, 2015, 2:34pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/2 "2015-08-01T14:34:26Z")
k so it fixed itself but the last thing i did was create some new assets and they are not showing this was last night that i created them wen i go to create the asset again it says the name is taken
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### Author:  [@something](https://forums.counterparty.io/u/something)
#### Post date: [August 1, 2015, 2:41pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/3 "2015-08-01T14:41:50Z")
It’s a known bug that new assets don’t show until counterblockd is restarted. You can try [counterwallet.coindaddy.io](http://counterwallet.coindaddy.io) they should show in that wallet.
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 1, 2015, 2:42pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/4 "2015-08-01T14:42:59Z")
> [@something](#):
>
> [counterwallet.coindaddy.io](http://counterwallet.coindaddy.io)
thakns (:::::
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 1, 2015, 4:28pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/5 "2015-08-01T16:28:33Z")
> [@foxjohn](#):
>
> [counterwallet.coindaddy.io](http://counterwallet.coindaddy.io)
actually not working any other suggestions?
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### Author:  [@FoldingCoin](https://forums.counterparty.io/u/FoldingCoin)
#### Post date: [August 1, 2015, 5:09pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/6 "2015-08-01T17:09:42Z")
are you talking about putting in a support ticket through counterwallet?
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 1, 2015, 5:11pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/7 "2015-08-01T17:11:22Z")
no i got into my wallet now i can’t see the new assets i made last night
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### Author:  [@FoldingCoin](https://forums.counterparty.io/u/FoldingCoin)
#### Post date: [August 1, 2015, 5:12pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/8 "2015-08-01T17:12:03Z")
ok, now i am caught up. The known bug is that sometimes your assets will not be useable for up to 2 days after you create them. It is an annoying bug and here is the thread in which this is discussed:
> [@Newly Created Asset Not Visible In CounterWallet](https://forums.counterparty.io/t/newly-created-asset-not-visible-in-counterwallet/1123):
>
> A few days ago I created an asset in counterwallet. The asset shows up in my LTB Companion browser plugin wallet but not in counterwallet. I’m able to send it from the LTB Companion wallet just fine but I need the controls available in the counterwallet. Has this happened to anyone else? Is there a solution available for this?
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 1, 2015, 5:17pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/9 "2015-08-01T17:17:21Z")
ya everything looks like it went through just not showing up… so now i wait i guess
thank you
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### Author:  [@something](https://forums.counterparty.io/u/something)
#### Post date: [August 2, 2015, 10:15am UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/10 "2015-08-02T10:15:28Z")
When you said “not working”, does it mean you couldn’t see the newly created assets on Coindaddy’s wallet? That would mean that the transaction got stuck on the “official” CW instance’s counterblockd and invalidate the workaround (of going to another wallet), so a better workaround would be to restart counterblockd on a regular basis (say once every 8 hours).
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 3, 2015, 2:54pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/11 "2015-08-03T14:54:57Z")
im not sure what that means i couldn’t see it on coin daddy’s wallet i don’t really know what that is even doing how do you restart the counterblockd at all not sure
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 3, 2015, 3:05pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/12 "2015-08-03T15:05:19Z")
might it be because i don’t have any btc current
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### Author:  [@foxjohn](https://forums.counterparty.io/u/foxjohn)
#### Post date: [August 3, 2015, 3:12pm UTC](https://forums.counterparty.io/t/i-cant-open-a-support-ticket-i-have-a-passphrase-please-help-me-access-my-account/1374/13 "2015-08-03T15:12:24Z")
> [@foxjohn](#):
>
> [counterwallet.coindaddy.io](http://counterwallet.coindaddy.io)
got it i needed more BTC