# Got an error when trying to sync BTC balances: error **URL:** \ **Category:** Support\ **Created:** [December 8, 2015, 11:57pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700 "2015-12-08T23:57:09Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![siirmike](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@siirmike](https://forums.counterparty.io/u/siirmike)\ **Post date:** [December 8, 2015, 11:57pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/1 "2015-12-08T23:57:09Z")
For past 2 months now, im getting this error on both servers…I cannot login into the Wallet “Got an error when trying to sync BTC balances: error” I can access the Wallet through the BitCrystals Box … but I cannot send BTC. All the other assets I can Send Out Whats going on? ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [December 9, 2015, 5:40am UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/2 "2015-12-09T05:40:04Z")
Maybe some sort of corruption of the cached wallet file. You’re saying you can’t log in. If you couldn’t login you probably wouldn’t see the error. Can your login or not? Can’t send BTC: is that also for 2 months or just now? This error is due to ongoing spam attacks on the Bitcoin network and usually if you wait for 30 mins and retry it does work. Have you tried CoinDaddy’s wallet and are you seeing the same problem? ---
**Author:** ![siirmike](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@siirmike](https://forums.counterparty.io/u/siirmike)\ **Post date:** [December 10, 2015, 2:19am UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/3 "2015-12-10T02:19:35Z")
Been trying for 2 months, both servers, get error: [https://wallet.counterwallet.io/](https://wallet.counterwallet.io/) [https://counterwallet.coindaddy.io/](https://counterwallet.coindaddy.io/) Can login with the BitCrystals Box but cannot transfer BTC out of the wallet. Other assets can be transferred out of the wallet ---
**Author:** ![romiferns](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/romiferns/32/397_2.png) [@romiferns](https://forums.counterparty.io/u/romiferns)\ **Post date:** [December 10, 2015, 11:43am UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/4 "2015-12-10T11:43:31Z")
I am getting this exact error when i am logged into google chrome. the error reads exactly as the heading of this post. I have a screenshot. ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [December 11, 2015, 5:21am UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/5 "2015-12-11T05:21:40Z")
Okay, so for now, if you need the BTC you can get the private key like this (URL below) and then you can import (sweep) those BTC from any other wallet that can import/sweep (including Bitcoin Core client, if you want to download the blockchain, or a Web wallet). Please remember to leave a bit of BTC in at the address because small amounts are needed to pay for transaction fees when/if you send any Counterparty wallet out of the address (e.g. you can leave 0.01). The second issue is how to fix this. I can’t tell what the problem might be. We’ve heard of just a handful of complaints (basically you two). I’ll check with the devs what this might be. > [@How can I export (obtain) private key for my Counterwallet address?](https://forums.counterparty.io/t/how-can-i-export-obtain-private-key-for-my-counterwallet-address/1167): > > Navigate to your address, click on Address Actions \> Show Private Key. [image] The private key unlocks your address and allows access to it from anywhere. For example, when paired with the address it can be used to access this address from any location and used to send tokens contained in the wallet. That’s why it is important to keep it secure and not disclose it to anyone (unless you want them to be able to access your tokens at this address). You can think of it as of “pass phrase for the… ---
**Author:** ![romiferns](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/romiferns/32/397_2.png) [@romiferns](https://forums.counterparty.io/u/romiferns)\ **Post date:** [December 11, 2015, 5:32am UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/6 "2015-12-11T05:32:27Z")
i guess the issue is due to other tokens or assets. I am not able to see rewards for foldingcoin or any other coins. i tried to obtain the other wallet addresses linked to my BTC / XCP address however the other wallets are just not showing up. ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [December 11, 2015, 3:03pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/7 "2015-12-11T15:03:42Z")
- Can you try to duplicate this problem from an Incognito (Chrome) or Private Browsing (Firefox) tab or window? It could be that some client-side wallet cache is outdated or corrupt. - Do you see an error code (such as -5) when the problem happens? ---
**Author:** ![siirmike](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@siirmike](https://forums.counterparty.io/u/siirmike)\ **Post date:** [December 11, 2015, 4:50pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/8 "2015-12-11T16:50:22Z")
How do I get the Private Key if I cannot logon to the web wallet? … also, get the same BTC error in FireFox, IE, and Chrome (Incognito Mode) ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [December 11, 2015, 5:24pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/9 "2015-12-11T17:24:02Z")
Have you tried to clear browser cache? What kind of error do you get (any error number or message)? You can get the private key with Counterwallet Helper ( [Is it possible to create list of addresses and private keys from Counterwallet pass phrase?](https://forums.counterparty.io/t/is-it-possible-to-create-the-list-of-addresses-from-counterwallet-pass-phrase/1223)). There are couple of pages with detailed explanations but the FAQ page should be enough. If you’re not technically savvy you can get the same outcome from this page: [https://blockscan.com/tool\_generatekey](https://blockscan.com/tool_generatekey) (If you wish you can open browser in incognito window and disconnect from the Internet before you run it, then close the browser after you’re done and before you reconnect. The script runs client-side and you can view the source so disconnecting and so on isn’t really necessary, but you can do that if you want). ---
**Author:** ![siirmike](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@siirmike](https://forums.counterparty.io/u/siirmike)\ **Post date:** [December 11, 2015, 6:17pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/10 "2015-12-11T18:17:08Z")
So the “Sweep” almost worked…I see all the assets but BTC is not an option to sweep over Here’s the error i got in IE…after I cleared all the cache: Got an error when trying to sync BTC balances: JSON-RPC Error: Type: Server error Code: -32000 Message: Got call\_jsonrpc\_api request error: timed out ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [December 11, 2015, 6:34pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/11 "2015-12-11T18:34:31Z")
Where did you try to sweep from? A new wallet? ---
**Author:** ![siirmike](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@siirmike](https://forums.counterparty.io/u/siirmike)\ **Post date:** [December 11, 2015, 6:46pm UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/12 "2015-12-11T18:46:14Z")
Yea, I created a new wallet from ([wallet.counterwallet.io](http://wallet.counterwallet.io))…tried to do the Sweep ---
**Author:** ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)\ **Post date:** [December 12, 2015, 1:02am UTC](https://forums.counterparty.io/t/got-an-error-when-trying-to-sync-btc-balances-error/1700/13 "2015-12-12T01:02:08Z")
Okay, thanks. Sometimes it helps to retry again after the first fail (just cancel and try again right after that, without logging out).