# Error trying to login

**URL:** https://forums.counterparty.io/t/error-trying-to-login/1453
**Category:** Counterwallet
**Created:** [August 26, 2015, 4:25pm UTC](https://forums.counterparty.io/t/error-trying-to-login/1453 "2015-08-26T16:25:18Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![amenconi](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@amenconi](https://forums.counterparty.io/u/amenconi)
#### Post date: [August 26, 2015, 4:25pm UTC](https://forums.counterparty.io/t/error-trying-to-login/1453/1 "2015-08-26T16:25:18Z")

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Hello,

I’ve tried logging in on chrome and firefox (incognito and private) on multiple computers and always get this error now:

failoverAPI: Call failed (failed over across all servers). Method: get\_normalized\_balances; Last error: JSON-RPC Error:

Type: Server error

Code: -32000

Message: Bad status code returned: ‘503’. result body: ‘{“message”: “Server error”, “code”: -32000, “data”: “Counterparty database is behind backend.”}’.

Comes at a bad time as I need it for testing with Storj, hopefully this is something general that gets resolved soon, but if it’s particular to my account I’d appreciate any assistance I can get.

Thanks.

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### Author: ![ivana](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/ivana/32/214_2.png) [@ivana](https://forums.counterparty.io/u/ivana)
#### Post date: [August 26, 2015, 5:33pm UTC](https://forums.counterparty.io/t/error-trying-to-login/1453/2 "2015-08-26T17:33:21Z")

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Hi @amenconi,

This is a known issue resolved with a counterblock restart. Please see [[WARNING] Blockchain reorganisation](https://forums.counterparty.io/t/warning-blockchain-reorganisation/1417) for more information.

Counterparty Counterwallet instance is set to restart daily, while the CoinDaddy instance [https://counterwallet.coindaddy.io/](https://counterwallet.coindaddy.io/) is set to restart every 8 hours. I suggest you give it another try in a few hours, or feel free to use the CoinDaddy server.

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### Author: ![amenconi](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@amenconi](https://forums.counterparty.io/u/amenconi)
#### Post date: [August 26, 2015, 5:45pm UTC](https://forums.counterparty.io/t/error-trying-to-login/1453/3 "2015-08-26T17:45:19Z")

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Ok great, thank Ivana.

I’ll try again after work.

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### Author: ![something](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/something/32/240_2.png) [@something](https://forums.counterparty.io/u/something)
#### Post date: [August 26, 2015, 6:11pm UTC](https://forums.counterparty.io/t/error-trying-to-login/1453/4 "2015-08-26T18:11:42Z")

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