# Error 502 bad gateway

**URL:** <https://forums.counterparty.io/t/error-502-bad-gateway/5636>\
**Category:** Counterwallet\
**Created:** [July 17, 2019, 10:59am UTC](https://forums.counterparty.io/t/error-502-bad-gateway/5636 "2019-07-17T10:59:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lisafieldsfmg](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@lisafieldsfmg](https://forums.counterparty.io/u/lisafieldsfmg)\
**Post date:** [July 17, 2019, 10:59am UTC](https://forums.counterparty.io/t/error-502-bad-gateway/5636/1 "2019-07-17T10:59:22Z")

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I downloaded the INDIESQUARE wallet on my new device and entered the passphrase fine. I receive an ERROR 502 BAD GATEWAY message. The details are all correct however the tokens and the history are missing. I went to [wallet.counterparty.io](http://wallet.counterparty.io) to enter the passphrase to check the wallet and it says my words are incorrect and they are correct. What is the website that supports Indiesquare wallet? I know the passphrase is correct I have a print out. Help Please.

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**Author:** ![Ryan](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@Ryan](https://forums.counterparty.io/u/Ryan)\
**Post date:** [July 17, 2019, 1:22pm UTC](https://forums.counterparty.io/t/error-502-bad-gateway/5636/2 "2019-07-17T13:22:26Z")

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Do you have spaces b/w your words and no upper case?

Your passphrase will just not work.

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**Author:** ![lisafieldsfmg](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@lisafieldsfmg](https://forums.counterparty.io/u/lisafieldsfmg)\
**Post date:** [July 17, 2019, 9:37pm UTC](https://forums.counterparty.io/t/error-502-bad-gateway/5636/3 "2019-07-17T21:37:26Z")

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Hi Ryan, yes there was spaces between words and no caps used.

was i using the correct website to check the phrase?

why if I can access the wallet on a mobile device does the tokens and history not show?

what does error 502 bad gateway mean?

does anyone know?

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**Author:** ![Ryan](https://avatars.discourse-cdn.com/v4/letter/r/a8b319/32.png) [@Ryan](https://forums.counterparty.io/u/Ryan)\
**Post date:** [July 18, 2019, 4:02pm UTC](https://forums.counterparty.io/t/error-502-bad-gateway/5636/4 "2019-07-18T16:02:21Z")

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I hope you’re using the right website.

[Xchain.io](http://Xchain.io) will direct you to cp official wallet.