# Different address and missing balance **URL:** \ **Category:** Support\ **Created:** [July 8, 2017, 6:57pm UTC](https://forums.counterparty.io/t/different-address-and-missing-balance/3392 "2017-07-08T18:57:17Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![fallen735](https://avatars.discourse-cdn.com/v4/letter/f/8baadc/32.png) [@fallen735](https://forums.counterparty.io/u/fallen735)\ **Post date:** [July 8, 2017, 6:57pm UTC](https://forums.counterparty.io/t/different-address-and-missing-balance/3392/1 "2017-07-08T18:57:17Z")
So this was my first time using counter wallet. I accidentally hit the refresh button on my browser and when I logged back in my address was different and my balance missing. I tried different browsers, I tried logging in from my phone and creating new addresses (limit is 20) but I’m still not able to see my balance or old address. How can i fix this issue? ---
**Author:** ![foldinger](https://avatars.discourse-cdn.com/v4/letter/f/8e8cbc/32.png) [@foldinger](https://forums.counterparty.io/u/foldinger)\ **Post date:** [July 13, 2017, 2:28pm UTC](https://forums.counterparty.io/t/different-address-and-missing-balance/3392/2 "2017-07-13T14:28:43Z")
see your other issue > [@My address in Counterwallet disappeared! (How to add new regular address)](https://forums.counterparty.io/t/my-address-in-counterwallet-disappeared-how-to-add-new-regular-address/1222): > > Short Answer Log on to Countewallet, in top left corner click on Create New Address \> Create Regular Address to have it reappear. Longer Answer Because Counterwallet is a [deterministic wallet](https://forums.counterparty.io/t/what-is-a-deterministic-wallet/1211), every wallet “knows” about all addresses it can possibly have, so the “missing” address (in reality, just one of few dozen addresses associated with the wallet that happens to not be displayed) should become visible again. Counterwallet addresses cannot “disappear” because they are cryptographically tie…