# Counter wallet problem

**URL:** https://forums.counterparty.io/t/counter-wallet-problem/3681
**Category:** Counterwallet
**Created:** [August 28, 2017, 1:45pm UTC](https://forums.counterparty.io/t/counter-wallet-problem/3681 "2017-08-28T13:45:02Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![ghgh11](https://avatars.discourse-cdn.com/v4/letter/g/e99b99/32.png) [@ghgh11](https://forums.counterparty.io/u/ghgh11)
#### Post date: [August 28, 2017, 1:45pm UTC](https://forums.counterparty.io/t/counter-wallet-problem/3681/1 "2017-08-28T13:45:02Z")

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I need help.  
I tried to log in to my wallet.  
I can not log in.  
I can not proceed to the next step in the attached photo.

 ![](https://canada1.discourse-cdn.com/flex004/uploads/counterpartytalk/original/1X/aca96ec1239e0221ab979f6c8a82c02de1318a71.jpg)

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### Author: ![vvv850](https://avatars.discourse-cdn.com/v4/letter/v/9fc29f/32.png) [@vvv850](https://forums.counterparty.io/u/vvv850)
#### Post date: [August 28, 2017, 2:04pm UTC](https://forums.counterparty.io/t/counter-wallet-problem/3681/2 "2017-08-28T14:04:37Z")

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Same here. Seems to be down. Any other way to access it or does anybody know when it will be online?

Thanks

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### Author: ![ghgh11](https://avatars.discourse-cdn.com/v4/letter/g/e99b99/32.png) [@ghgh11](https://forums.counterparty.io/u/ghgh11)
#### Post date: [August 28, 2017, 2:07pm UTC](https://forums.counterparty.io/t/counter-wallet-problem/3681/3 "2017-08-28T14:07:59Z")

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All 12 statements and quick access addresses were used, but failed to login.  
I don’t know any other way.

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### Author: ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)
#### Post date: [August 28, 2017, 9:47pm UTC](https://forums.counterparty.io/t/counter-wallet-problem/3681/4 "2017-08-28T21:47:18Z")

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There are multiple counterwallet servers for a reason… occasionally one of them goes down.

You should always visit [counterwallet.io](http://counterwallet.io) to see what the wallet status is… If the main counterwallet server is down, you can always use [counterwallet.coindaddy.io](http://counterwallet.coindaddy.io).

The reason that you were having issues was because the counterparty API on the counterwallet server was down for about 6 hours (went down while I was sleeping). When I woke up and saw the text and email alerts, I immediately logged in and restarted the counterparty API and [counterwallet.io](http://counterwallet.io) was usable again.

TL;DR… it was a temporary issue… in the future check [counterwallet.io](http://counterwallet.io) and use alternate server if you experience issues 🙂

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<div class="post-metadata">

### Author: ![ghgh11](https://avatars.discourse-cdn.com/v4/letter/g/e99b99/32.png) [@ghgh11](https://forums.counterparty.io/u/ghgh11)
#### Post date: [August 29, 2017, 12:30pm UTC](https://forums.counterparty.io/t/counter-wallet-problem/3681/5 "2017-08-29T12:30:03Z")

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I am grateful for your help.  
Thank you for your answers.  
I hope you have a good day !!