# Can't login to my wallet
**URL:** https://forums.counterparty.io/t/cant-login-to-my-wallet/4302
**Category:** Support
**Created:** [December 31, 2017, 11:30am UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302 "2017-12-31T11:30:51Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@hallalcut](https://forums.counterparty.io/u/hallalcut)
#### Post date: [December 31, 2017, 11:30am UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/1 "2017-12-31T11:30:51Z")
I’m trying to login to my wallet and I have the right adress and password, but still no progress…
Yesterday it was stuck for 5 hours like this and no progress were made. Two days ago I could login without any problems, now I can’t even login.
Please help 🙂
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### Author:  [@daveremy](https://forums.counterparty.io/u/daveremy)
#### Post date: [December 31, 2017, 2:26pm UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/2 "2017-12-31T14:26:25Z")
I am having the same problem. Same screen shot. Any word?
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### Author:  [@marcoslambrecht](https://forums.counterparty.io/u/marcoslambrecht)
#### Post date: [December 31, 2017, 6:25pm UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/3 "2017-12-31T18:25:35Z")
Estoy en la misma situación, ingreso la clave y no puedo ingresar, queda como procesando el ingreso pero no accede, es un problema con el servidor? que sucede?
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### Author:  [@hallalcut](https://forums.counterparty.io/u/hallalcut)
#### Post date: [December 31, 2017, 11:46pm UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/4 "2017-12-31T23:46:44Z")
Nothing so far, had my computer on for 12 hours now trying to login without any progress…
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### Author:  [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)
#### Post date: [January 1, 2018, 5:35am UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/5 "2018-01-01T05:35:03Z")
There are multiple counterwallet servers for a reason… redundancy.
Visit [counterwallet.io](http://counterwallet.io)… it lists off all the current servers and their status… if one is down (for maintenance, or whatever reason) there is usually an alternative server which is up… The CoinDaddy counterwallet server has been up this entire month.
[http://status.coindaddy.io/3090652/2017/12](http://status.coindaddy.io/3090652/2017/12)
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### Author:  [@ekubo](https://forums.counterparty.io/u/ekubo)
#### Post date: [May 3, 2018, 4:44pm UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/6 "2018-05-03T16:44:33Z")
Although it has been a long time ago, I can not log in.
I am in the same condition.
Passphrase matches.
Please help me.
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### Author:  [@droplister](https://forums.counterparty.io/u/droplister)
#### Post date: [May 3, 2018, 6:34pm UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/7 "2018-05-03T18:34:12Z")
Try reloading the window / clearing your cache.
You can also try other counterwallets:
- [xcpkey.com](http://xcpkey.com)
- [wallet.counterwallet.io](http://wallet.counterwallet.io)
- [counterwallet.coindaddy.io](http://counterwallet.coindaddy.io)
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### Author:  [@ekubo](https://forums.counterparty.io/u/ekubo)
#### Post date: [May 4, 2018, 3:35am UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/8 "2018-05-04T03:35:50Z")
Thank you very much.
I erased the cache and logged in from “[xcpkey.com](http://xcpkey.com)” here!
I am grateful.
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### Author:  [@Hamzah\_Nooraldeen](https://forums.counterparty.io/u/Hamzah_Nooraldeen)
#### Post date: [May 13, 2018, 5:05pm UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/9 "2018-05-13T17:05:33Z")
I tried to do everything but it did not work
I never got into the wallet
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### Author:  [@foldinger](https://forums.counterparty.io/u/foldinger)
#### Post date: [May 14, 2018, 8:41am UTC](https://forums.counterparty.io/t/cant-login-to-my-wallet/4302/10 "2018-05-14T08:41:21Z")
You can try the [freewallet.io](http://freewallet.io)
Do you get an error message when try to login?