# Am unable to login

**URL:** <https://forums.counterparty.io/t/am-unable-to-login/3291>\
**Category:** Counterwallet\
**Created:** [June 25, 2017, 7:53pm UTC](https://forums.counterparty.io/t/am-unable-to-login/3291 "2017-06-25T19:53:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![1972](https://avatars.discourse-cdn.com/v4/letter/1/87869e/32.png) [@1972](https://forums.counterparty.io/u/1972)\
**Post date:** [June 25, 2017, 7:53pm UTC](https://forums.counterparty.io/t/am-unable-to-login/3291/1 "2017-06-25T19:53:04Z")

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Am unable to login after I put on my 12 words the open wallet bottom doesn’t click

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**Author:** ![Will\_Wilson](https://avatars.discourse-cdn.com/v4/letter/w/c4cdca/32.png) [@Will\_Wilson](https://forums.counterparty.io/u/Will_Wilson)\
**Post date:** [June 27, 2017, 5:48pm UTC](https://forums.counterparty.io/t/am-unable-to-login/3291/2 "2017-06-27T17:48:23Z")

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I have the same issue. had to go back in my history to where I created the wallet. the button would click then. won’t click from fresh page.

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**Author:** ![Dominik\_Schleinin](https://avatars.discourse-cdn.com/v4/letter/d/7cd45c/32.png) [@Dominik\_Schleinin](https://forums.counterparty.io/u/Dominik_Schleinin)\
**Post date:** [July 21, 2017, 1:50pm UTC](https://forums.counterparty.io/t/am-unable-to-login/3291/3 "2017-07-21T13:50:17Z")

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It is already the second time that this happened to me…and always I am losing money because of it…this service looks to me too unreliable…services like theese should never fail…so much can depend on it!¯(°\_o)/¯