# Account didn't access

**URL:** <https://forums.counterparty.io/t/account-didnt-access/3997>\
**Category:** Counterwallet\
**Created:** [November 7, 2017, 2:30pm UTC](https://forums.counterparty.io/t/account-didnt-access/3997 "2017-11-07T14:30:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![RockyVo2017](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@RockyVo2017](https://forums.counterparty.io/u/RockyVo2017)\
**Post date:** [November 7, 2017, 2:30pm UTC](https://forums.counterparty.io/t/account-didnt-access/3997/1 "2017-11-07T14:30:13Z")

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Hi Support team!  
I use 12 phrase but didn’t log in to account [https://wallet.counterwallet.io/](https://wallet.counterwallet.io/)  
Please tell me what’s wrong?  
Thanks!

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**Author:** ![jdogresorg](https://yyz2.discourse-cdn.com/flex004/user_avatar/forums.counterparty.io/jdogresorg/32/1349_2.png) [@jdogresorg](https://forums.counterparty.io/u/jdogresorg)\
**Post date:** [November 7, 2017, 11:38pm UTC](https://forums.counterparty.io/t/account-didnt-access/3997/2 "2017-11-07T23:38:21Z")

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try [counterwallet.io](http://counterwallet.io)

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<div class="post-metadata">

**Author:** ![RockyVo2017](https://avatars.discourse-cdn.com/v4/letter/r/ebca7d/32.png) [@RockyVo2017](https://forums.counterparty.io/u/RockyVo2017)\
**Post date:** [November 8, 2017, 4:03pm UTC](https://forums.counterparty.io/t/account-didnt-access/3997/3 "2017-11-08T16:03:25Z")

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thank you!